Success Stories

Always Beyond goes always beyond for our clients. Here’s how our managed IT services have made a difference for a Canada-wide advertising agency.

Human: Morgan

Industry: Marketing

Length of Partnership: 7+ Years

Morgan’s agency’s previous service provider was stubbornly technical and refused to apply a personal touch, leaving her team confused and overwhelmed by IT issues. This led to delays in resolving issues, and ongoing problems that harmed company productivity.

• Morgan’s agency needed a provider who could simplify complex problems and provide timely support.

Once Morgan’s agency hopped on the Always Beyond wagon, we came up with a plan based around four key areas:

• On-the-Ground IT Support: We ensured technical issues are addressed promptly by maintaining day-to-day contact and communication.
• Approachable Comms: We threw the jargon and the technobabble out the airlock and made sure to speak to Morgan and her team in clear, human-friendly English.
• Timely Responses: We have prioritized resolving Morgan’s agency’s issues within 15 minutes wherever possible, fostering a new level of trust.
• Problem Solving: We worked with Morgan’s agency to understand their trouble points from their perspective, devising solutions that solved issues as they understood them.

The Always Beyond experience has allowed Morgan’s agency to enjoy:

• Increased Satisfaction: Our approachable way of doing things means Morgan’s agency understands what we’re doing and why we’re doing – leading to better understanding and trust.
• Effective Problem Resolution: Morgan’s agency can work confidently, focusing on their core business goals, knowing that Always Beyond has their back, 24/7.
• Reduced Stress: Regular updates on ticket statuses ensure Morgan’s team feel informed and supported, reducing stress related to IT issues.

Q: How would you describe Always Beyond’s services if they were an animal?

• “An owl – wise, calm, and supportive. Always Beyond’s team provide answers and solutions when needed, and they’re always there for us during a crisis. Actually, I might compare them to Hercules, because they can resolve any issue and they’re always there to save the day no matter what happens.”
• – Morgan