Success Stories

Always Beyond goes always beyond for our clients. Here’s how our managed IT services made a difference.

Human: Kari

Industry: Finance and Investment

Length of Partnership: 1 Year w/ Always Beyond / 8 Years pre-Always Beyond

Kari’s investment company depended on their previous provider for a full range of managed IT services. But as the provider began to grow, their level of service and care declined – with slow response times, mismanagement of services tickets, and impersonal treatment being key pain points.

• Kari needed a IT service provider who provided S-tier service capabilities AND treated them like S-tier clients.

After Kari came on board with Always Beyond, we tackled those pain points harder than a linebacker at the Super Bowl:

• Personalized Support: We built trust and fostered a positive environment by putting faces to names and building relationships.
• Efficient Ticket Management: We knocked the clock back on ticket resolution times, giving Kari and her crew an average response time of under five minutes.
• Comprehensive Solution: We took on everything related to IT, freeing Kari and her people to keep focusing on building their clients’ portfolios.

The Always Beyond special sauce has had the following impacts:

• Reduction in Support Tickets: Our personalized, proactive approach identifies and mitigates a lot of problems before they even occur – meaning less tickets overall.
• Increased Trust and Reliability: We’re always there to answer questions and offer solutions, increasing peace of mind and confidence for Kari’s company.
• Enhanced Focus on Core Activities: That peace of mind and confidence led to greater productivity, boosting performance throughout Kari’s company.

Q: How would you describe Always Beyond’s services if they were an animal?

• “A loyal golden retriever, trustworthy and protective. Or kind of like the rabbit Judy from Zootopia – they symbolize resilience and dedication in delivering incredible service against the odds.”
• – Kari