Success Stories

Always Beyond goes always beyond for our clients. Here’s how our managed IT services have made a difference for a large format printing company based in Calgary.

Human: Chris

Industry: Printing

Length of Partnership: <1 Year

Chris’ printing company’s previous IT provider had increasingly made their team feel like just another number. The provider offered a rigid, transactional service that did not adequately address the unique demands of the large format printing industry, leading to frustration among staff and ownership alike.

• There was a notable lack of personalized support and engagement, which impacted productivity and morale.

Once Chris and his company agreed to transition to Always Beyond, we based our services package around four key areas:

• Full IT Support: We tailored our approach to the unique technology and software requirements of the printing industry.
• Personalized Experience: We addressed hardware and software issues without dismissing any challenges, regardless of complexity.
• Face-to-Face Interaction: We provided in-person support when needed, fostering a strong rapport with Chris and his team.
• Proactive Problem-Solving: We identified IT issues before they escalated into larger problems, addressing them swiftly and comprehensively.

Chris’ company has enjoyed a range of improvements including:

• Significant Reduction in Frustration: Our supportive and responsive IT environment saw dissatisfaction rates among Chris and his team drop from 80% to almost zero.
• Enhanced User Experience: Staff members now feel valued and understood, leading to a more productive and harmonious workplace.
• Effective Project Support: We successfully supported Chris’ company through a range of challenging internal projects such as transitioning company data storage to Microsoft SharePoint.

Q: How would you describe Always Beyond’s services if they were an animal?

• “A loyal, reliable dog – always present when needed and providing comfort and support. Always Beyond’s team is calm, professional, and understanding, and they’ve restored confidence in IT management within my organization. Now we can focus on core business operations without the burden of IT-related stress.”
• – Chris